CUSTOMER SERVICE POLICY

This Customer Service Policy outlines standardized, transparent, and customer-oriented service rules for all orders placed on our official website. We adhere to the principles of fairness, efficiency, and integrity to provide a secure, convenient, and worry-free shopping experience for every global customer. All service terms and regulations apply to all users and orders of our fragrance products, including light formal perfumes, hair and body fragrance sprays, fragrance body care products, trial fragrance sets, and gift box collections.

1. Order Processing & Delivery Service

We deliver orders efficiently with standardized processing and shipping timelines for all global regions. All orders will be processed and dispatched within 1 to 3 working days after successful payment confirmation. To ensure a consistent and reliable shopping experience for customers worldwide, we implement a unified global delivery time of 6 to 12 working days for all domestic and international orders. There is no separate delivery standard for different regions, and we also provide expedited delivery options to meet customers’ urgent receiving needs. Our logistics team strictly monitors the whole shipping process to ensure stable package transportation and timely delivery.

2. Shipping & Payment Terms

We offer inclusive and cost-effective shipping services for all customers. All products on our official website enjoy free worldwide shipping, with zero additional shipping fees, handling fees, or hidden charges for any valid order. All transactions and settlements on our website adopt a unified currency standard of USD (United States Dollar), providing unified, standardized, and convenient payment services for global users. Customers can complete payment through secure and official payment channels to ensure the safety and standardization of every transaction.

3. Return & Refund Policy

We provide a generous and comprehensive after-sales protection mechanism to fully safeguard customers’ legitimate shopping rights. We support a 60-day return window for all products purchased on our official website. Customers can apply for product returns within 60 days after receiving the goods if they have any dissatisfaction with the products, with sufficient time for product experience and inspection.
Once your return application is reviewed, confirmed, and the returned goods are received and verified by our team, we will initiate the refund process immediately. All refunds will be completed within 5 to 10 working days. The refund will be returned through the original payment channel to ensure the safety and traceability of the refund process. We strictly abide by the refund time standard and process every valid refund application efficiently and fairly.

4. Customer Support Service

We provide professional and targeted customer support for all pre-sales consultation, in-sales problem solving, and after-sales service demands. If you have any questions about product information, order status, logistics inquiries, return and refund processes, or customized gift box services, please contact our customer service team through the Contact Us page on our official website. All official contact methods, including our dedicated service email, are fully displayed on the Contact Us page. Our professional customer service team will provide timely, patient, and professional replies and solutions to ensure every customer’s problem is properly resolved.

5. Service Commitment

We always take customer satisfaction as the core of our service development. From order processing, logistics distribution to after-sales maintenance, we implement standardized management in every link. We are committed to providing high-quality fragrance products and standardized, transparent, and efficient supporting services for every global customer. We will continuously optimize our service system, upgrade customer service experience, and strictly implement all service policies to create a reliable and trustworthy shopping environment for all users.

Â